We understand customer service and know the importance of hiring the right person with the necessary qualities to make sure your customers are satisfied.
All our staff are trained and experienced in customer service with a minimal of three years working for some of the largest companies around the globe.
Each support agent is put through a specialized training process tailored for your needs so that they understand exactly what you wish to achieve and how you would like your business to be represented.
We also understand its an ongoing process so we provide all the necessary tools to make sure you can communicate and provide feedback as required.
Once registered we will ask you to provide us with some basic information about your business such as...
Our Brisbane based management team will review the information and conduct an analysis of your website. This will be followed up by a phone call to discuss any further requirements.
We then will build a knowledge-base and provide training for the operators assigned to you.
We provide you with a simple piece of code to be inserted into one or more nominated pages on your website which will then display the chat module.
We can either install it for you, you can do it yourself or organize it with your web developer.