We offer two approaches when engaging your clients, passive and pro-active. It’s up to you off-course how you would like us to interact...
Our chat interface sits neatly at the bottom of the page, if a customer wishes to interact they can do so with a simple click. Your support agent will then greet them politely and assist.
This feature can be customized for new visitors only or all visitors depending on your preference. After a per-determined time your support agent will actively engage the customer by initiating a chat.
Maintain your brands look and feel with customizable colour schemes and even insert you own logo.
The customization doesn’t stop there, we train and familiarize your support agents with your company philosophy so they seamlessly become an extension of your existing staff.
As part of the training process, you have the option can provide us with FAQ’s and scripts to be included in your knowledge base. These can be accessed in real-time by the support agent for a prompt responce.
Each and every visitor is a potential client and we understand that. Our agents are trained to capture essential pieces of information in order for your sales team to contact and convert at a later stage.
These fields are completely customizable to suit your requirements. For example...
We provide you will everything you need to monitor your agents performance along with your visitors habits and trends.
Visitor Ratings %
Average Waiting Times
Time and Date
Time in Queue
All interactions are recorded and available within your account and sent by email and optional SMS.
Within your account you can contact your agents for spot training or enter logs into your knowledge base via our message board. We understand that training can be ongoing as your website, products and services evolve.