Tell your web designer not to panic!
We are completely customisable.

Maintain your brands look and feel with customizable colour schemes and even insert you own logo.

The customization doesn’t stop there, we train and familiarize your support agents with your company philosophy so they seamlessly become an extension of your existing staff.

Preset or ‘Canned’ responses.

• “Amy: What sort of warranty do you offer?”
• “Support: Hi Amy, what product are you inquiring about”
• “Amy: It’s a Canon SLR camera?”
• “Support: We currently offer a 12 month warranty for all electrical”

As part of the training process, you have the option can provide us with FAQ’s and scripts to be included in your knowledge base. These can be accessed in real-time by the support agent for a prompt responce.

Lead generation.

Each and every visitor is a potential client and we understand that. Our agents are trained to capture essential pieces of information in order for your sales team to contact and convert at a later stage.

These fields are completely customizable to suit your requirements. For example...

• Name
• Email address
• Best contact number
• Where did you hear about us
• Reason for visiting

Detailed reporting.

We provide you will everything you need to monitor your agents performance along with your visitors habits and trends.

Chat transcripts.

All interactions are recorded and available within your account and sent by email and optional SMS.

Keep in touch with your support agents.

Within your account you can contact your agents for spot training or enter logs into your knowledge base via our message board. We understand that training can be ongoing as your website, products and services evolve.